FAQ

1. What is MakeByMoon.com?

MakeByMoon.com is an online Asian multi-brand clothing store that offers a curated selection of fashion items from various brands across Asia. We provide a platform for customers to discover and purchase trendy and high-quality clothing, accessories, and more.

2. Where are the products on MakeByMoon.com sourced from?

We source our products directly from reputable brands and suppliers located across Asia. We prioritize quality and authenticity, ensuring that each item meets our standards before being featured on our website.

3. Are the products on MakeByMoon.com authentic?

Yes, we guarantee the authenticity of all products available on MakeByMoon.com. We work closely with our network of trusted suppliers and brands to ensure that every item we offer is genuine and of the highest quality.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your MakeByMoon.com account and accessing the "Order History" section.

5. What payment methods are accepted on MakeByMoon.com?

We accept a variety of payment methods, including major credit & debit cards (Visa, Mastercard, American Express),Apple Pay, Google Pay, PayPal, and other secure payment gateways. You can choose your preferred payment method during the checkout process.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on your location. You can check the available shipping options and rates during the checkout process.

7. What is your return policy?

We want you to be completely satisfied with your purchase from MakeByMoon.com. If for any reason you are not satisfied with your order, you can return eligible items within 7 days of receiving your order for a refund or exchange. Please refer to our Returns & Exchanges policy for more information.

8. How can I contact customer support?

If you have any questions, concerns, or inquiries, our customer support team is here to assist you. You can contact us via email at [help@makebymoon.com] or through our online contact form. We strive to respond to all inquiries promptly and provide the best possible assistance to our customers.

9. Are there any special promotions or discounts available on MakeByMoon.com?

Yes, we regularly offer special promotions, discounts, and exclusive offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions at MakeByMoon.com.

10. How can I stay updated on new arrivals and fashion trends on MakeByMoon.com?

To stay updated on new arrivals, fashion trends, and exclusive offers, you can subscribe to our newsletter and follow us on social media platforms such as Instagram, Facebook, and Twitter. We regularly share updates, styling tips, and fashion inspiration to keep you informed and inspired.